Careers
WORKING WITH EQUESTRIAN EVENTS INC. & THE K3DE
Join the Team
The Kentucky Three-Day Event is organized by Equestrian Events, Inc (EEI). We are passionate about developing world-renowned equestrian events with a welcoming atmosphere where seasoned eventers, visitors from across the globe and the local community come together to experience The Horse Capital of the World. When you join our team, you can help create exceptional events and competitions where people create lasting memories for years to come.
We put our people at the heart of everything we do, and champion curiosity and connectivity to deliver the best experiences. By focusing on representation, recruitment, engagement, culture, and accountability, we’re committed to being a workplace where everyone can grow.
Current Job Openings
Ticketing & Administration Assistant
Apply NowJob Summary
Equestrian Events, Inc. (EEI), producer of the world-renowned Defender Kentucky Three-Day Event (K3DE) is seeking a Ticketing and Administration assistant. The Ticketing Assistant plays a key role in the daily operations of the ticket office, ensuring smooth and efficient ticket sales and customer service. This paid position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment, particularly during event weeks. The Ticketing Assistant will support ticket processing, customer inquiries, event preparation, and on-site execution.
Location
Equestrian Events, Inc. Office
Kentucky Horse Park, Lexington, KY
Timeframe
Fixed term with possibility of extending
Essential Duties & Responsibilities
- Answer ticketing phone lines during normal business hours (9:00 AM - 4:30 PM).
- Process ticket orders via phone, email, and postal service using the Etix ticket system.
- Provide exceptional customer service to all individuals contacting the ticket office.
- Monitor and respond to voicemails daily, forwarding requests to the appropriate personnel when
necessary.
- Respond to customer emails in a timely and professional manner.
- Track and manage redeemed donation certificates.
- Maintain records of ticket orders for Owners, Sponsors, and Competitors.
- Enter new customer profiles into the Etix ticketing system.
- Coordinate with other park offices to distribute National Horse Centre passes before the event.
- Assist with ticket packaging and mailing for Hospitality, Preferred Parking, and Tailgating passes.
- Update daily ticket sales results in the shared file.
- Organize and coordinate Event Box Office (EBO) volunteers for the event.
- Maintain an updated list of attendees for the Five Star and Lexington Clubs for name tag printing.
- Count, order, and distribute wristbands for various clubs and sponsors.
- Update order forms and information sheets and upload them to the shared file.
- Attend monthly board meetings.
- Train interns on ticket fulfilment and other assigned duties.
- Pack, move, and set up office/ticketing equipment for the Event Box Office (EBO) and Mobile Box
Offices (MBOs).
- Clean and prepare EBO and MBOs before event setup.
- Be available to work April 21 through April 28 of the Defender Kentucky Three-Day Event
(April 23th- April 26th 2026 ).
Qualifications & Skills
· Strong customer service skills, collaborative and professional demeanour.
· Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ticketing software (Etix preferred).
· Excellent organizational skills and attention to detail.
· Strong verbal and written communication abilities.
· Ability to work both independently and as part of a team.
· Flexibility to work extended hours during event weeks.
· Prior experience in event ticketing, hospitality, or customer service is a plus.
- Adapt to non-standard work hours during event week.
- Assist in ticketing operations for other equine events as needed.
- Pack up Event Box Office and Mobile Box Office post-event, organizing and storing materials
properly.
- Oversee Glamping accommodations if offered.
- Maintain a daily log of hours.
- Work at trade fair booths as needed.
- Lift and move objects up to 35 lbs.
- Provide administrative assistance to the EEI Office as needed.
- Perform other duties as assigned.
